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Service Advisor
FOWLER CA 93625
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672804

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Vermeer Corporation

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  5 Views, 0 Applications  
 
Service Advisor
You're not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do MoreTM.




Job Summary











RDO Equipment Company is looking for a Service Advisor in their Fowler, CA location. This individual will efficiently coordinate and schedule Service Technician's time, while maintaining the invoicing of work orders in a timely manner. In conjunction with this, they will communicate with the customer in regard to quotes, job status and scheduling. They will also coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees Essential Duties and Responsibilities include the following. Other duties may be assigned.-Assign jobs and work areas to Service Technicians according to their skills and knowledge. -May have supervisory responsibilities.-Proactively seek customer feedback, anticipate problems and respond promptly. Respond and follow up to employee issues and concerns.-Review all repair work orders for accuracy and completeness concerning parts, materials and labor, and approve the release of equipment for delivery to the customer. -Work with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence). -Responsible for conducting and scheduling all in-house Service Technician training. -Assist in the appraisal of repair work coming into the service department.-Advise Service Manager of all customer complaints. -Maintain a clean and safe working environment for all technicians. -Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.-Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.-Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. -Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.-Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.-Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.-Perform all other duties as assigned by management in a professional and efficient manner. Requirements:-Previous supervisory/management experience preferred.-Strong customer service skills.-Strong computer skills.-Strong technical knowledge.-Excellent oral and written communication skills.-High school and/or technical school education.This posting is for a position with an independent, authorized Vermeer dealer. It is posted to Vermeer Corporation's website as a courtesy to the dealer. Please contact the dealer for further questions concerning hiring policies, equal opportunity statements, or the position described. Vermeer Corporation does not authorize or condone discrimination with regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.



All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.


Why Vermeer?




Our reach is global, our impact is personal. By joining Vermeer, you won't just be making the right step for your career. You'll be making a real, personal impact on our people, our customers and our world.




Impact Our People: You'll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them. Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.




Impact Our Customers: Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen. Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.




Impact Our World: At Vermeer, we believe in giving back and helping people and communities. We've held that belief from our founding in 1948. Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs. Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.

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